The cumulative update KB5000802 released on this month’s Patch Tuesday event has caused many Windows 10 PCs to have blue screen crashes, which Microsoft acknowledged in the official update log.
Microsoft pointed out that when users try to print to certain printers in certain applications, a blue screen error such as “APC_INDEX_MISMATCH error” will appear. It is not clear how many printers were affected, but some users reported that Kyocera Ricoh’s multiple printers were affected.
This indicates that the problem is not unique to a particular printer brand, and it may be that the latest update has compatibility issues with certain printer drivers.
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The good news is that there is a relatively simple way to fix the blue screen of death crash: uninstall the cumulative update, and pause the update for at least 7 days, or until the problem is fixed by Microsoft. To do this, open “Control Panel”> “Programs and Features”> “View Installed Updates”. Select the update and click “Uninstall”.
If the uninstallation fails through the control panel, you can also use the command prompt. For Windows 10 20H1/20H2 feature update, please use the following command.
wusa /uninstall /kb:5000802
For Version 1903/1909, use the following command.
wusa /uninstall /kb:5000808.
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