On the Patch Tuesday event day on March 9th, Microsoft released a cumulative update for Windows 10 that is still supported. Among them, Windows 10 20H1/20H2 feature update obtains KB5000802; Version 1903/1909 obtains KB5000808; Windows Server obtains KB5000803. However, after the update, users reported that after clicking the print button, it would cause a serious blue screen problem, which Microsoft acknowledged and said it is actively solving.
Users reported that when they tried to use popular applications (such as Microsoft’s own Notepad and Libre Office ) to print a document, they would experience a blue screen (BSOD). In a statement, a Microsoft spokesperson acknowledged that this problem does exist and that the company is actively addressing the blue screen error affecting “certain printer users.” It is unclear how to deploy the fix, but it is possible that Microsoft is preparing an emergency update to solve this problem.
A software engineer from Microsoft wrote on Twitter: “Compared to the initial release on Tuesday, KB itself has not changed between the suspension and the lifting of the suspension.” According to user feedback, many brand printers, including Kyocera and Ricoh, have this problem. Some users report that the rollback operation can solve this problem; however, some users report that the Windows 10 patch cannot be uninstalled.
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The relatively simple way to fix the blue screen of death crash: uninstall the cumulative update, and pause the update for at least 7 days, or until the problem is fixed by Microsoft. To do this, open “Control Panel”> “Programs and Features”> “View Installed Updates”. Select the update and click “Uninstall”. If the uninstallation fails through the control panel, you can also use the command prompt. For Windows 10 20H1/20H2 feature update, please use the following command.
wusa /uninstall /kb:5000802
For Version 1903/1909, use the following command.
wusa /uninstall /kb:5000808
If you don’t want to uninstall the update, there is a workaround. This method is provided by a Microsoft software engineer, and feedback from some affected users is valid. To fix blue screen errors after updates such as KB5000802, KB5000808, KB5000803, etc., Microsoft employees recommend using the “Direct Printing” function. When direct printing is enabled in Windows 10, 32-bit applications will print on 64-bit operating systems without crashing.
To get started, first you need to determine the name of your printer and write it down. Once you have determined the model/name of the printer, run the command line with administrator privileges and then run the following command
run rundll32 printui.dll,PrintUIEntry /Xg /n “Kyocera TASKalfa 1800 KX”
If you see the value of “Direct” on the property line, it means you have used the direct printing function. Otherwise, you can use the following command to enable the direct printing function.
rundll32 printui.dll,PrintUIEntry /Xs /n “Kyocera TASKalfa 1800 KX” attributes +direct
Note: “Fill in the name of your printer here. If there is no effect, there is a second and most advanced method. This requires you to download the Application Compatibility Toolkit, and then follow the steps announced by Microsoft to apply the “PrinterIsolationAware” repair to 32-bit and 64-bit programs.
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