For AirPods Pro sold before October 2020, Apple has launched an AirPods Pro service plan for sound problems. These problems may cause static electricity, crackling noises, or active noise reduction problems during daily use. At the time, Apple stated that the plan would cover the 2 years after AirPods Pro retail. Now, Apple quietly extended the service from the original 2 years to 3 years.
Apple’s official website wrote
Apple has confirmed that a small number of AirPods Pro may experience sound problems. The production date of the affected equipment is before October 2020.
The affected AirPods Pro may have one or more of the following conditions:
- Make popping or static noise, and increase in noisy environments, during exercise, or during calls
- The active noise reduction function does not work properly, such as lack of bass effect, or increased background sound (such as street noise or airplane noise), etc.
Apple or Apple authorized service providers will repair the affected AirPods Pro (left, right or both earphones) for free.
Note: Other AirPods models are not covered by this plan
Service Process
Please select a service option below to service your AirPods Pro. Before providing any service, the technician will first check your AirPods Pro to verify whether your device meets the conditions of this program. It is confirmed that the AirPods Pro (the left, right or both earphones) with the problem will be replaced. The AirPods Pro charging case is not affected and will not be replaced.
- Find an Apple Authorized Service Provider .
- Make an appointment to go to an Apple Store .
If you have any questions or need further assistance, please contact Apple Support .
other information
This Apple global plan does not extend the coverage of AirPods Pro’s standard warranty coverage. Your consumer law rights are not affected by this plan.
This plan provides protection for the affected AirPods Pro, and the validity period is 3 years from the date of the first retail sale of the device.