Although Galaxy Buds 2 and Galaxy Buds Pro may be one of the best true wireless earbuds, some users have begun to report that the earbuds can cause ear infections. A recent report from the Android Center showed that an alarming number of users had ear infections after using Galaxy Buds Pro or Galaxy Buds 2.
Although Samsung did not issue a statement on the matter, it is currently offering a full refund to affected users and, in some cases, the entire medical expenses. It is not yet certain what causes ear infections, but it may be a new material used in the structure of the device.
Although some users did not face any problems when using old-fashioned earplugs, the newer models caused varying degrees of irritation. The most reasonable reason may be that the Samsung Galaxy Buds Pro charging contacts have nickel, which is known to cause irritation to some people’s skin. Samsung also used a new material called acrylate on the newer Galaxy Buds models, which may be the culprit.
Considering that Samsung provides refunds to owners of Galaxy Buds Pro and Galaxy Buds 2, it can be considered that the company is aware of this problem, and this is no longer an isolated case. In order to avoid this situation from happening again, some petitioners even proposed to file a class-action lawsuit against Samsung. The proposed lawsuit claims that the defects of Galaxy Buds Pro are the culprit of allergic reactions, which can cause users’ ears to itchy, burning, redness, blistering, peeling, crusting, etc.