A few days ago, Apple announced the launch of an iPhone self-repair program to sell original accessories required for iPhone 12 and 13 through third-party stores, including internal screens, external screens, batteries, tool kits, etc., allowing qualified consumers to repair themselves. Obviously, this service can reduce after-sales costs, and to a certain extent eliminates many years of criticism of Apple’s ban on tripartite maintenance.
Interestingly, a warm-up of Xiaomi’s official WeChat account in India has caused speculation about whether Xiaomi will also launch an independent maintenance plan. The original text mentioned, We value your experience and will make our service easier.
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Of course, in addition to independent maintenance, there are other possibilities, such as upgrading Mi Care in India (2 years and 2 accidental broken screens are repaired free of charge, value preservation within 1 year, etc.), and the integration of after-sales functions in Xiaomi retail stores.
In fact, Lu Weibing stated that the Xiaomi House in China did not undertake after-sales service before, but now that it has been opened in almost all counties, the integration of sales and service needs to be transformed.
𝗪𝗲 𝗰𝗮𝗿𝗲.
For us, it’s always been about 𝗬𝗼𝘂
It’s been about 𝗬𝗼𝘂𝗿 experience with us.
We’ve always strived to put 𝗬𝗼𝘂 first.
And now, we’re taking things a notch higher, just for 𝗬𝗼𝘂.
𝗪𝗲 𝗰𝗮𝗿𝗲.Stay tuned! pic.twitter.com/dBkTbT9o9q
— Xiaomi India (@XiaomiIndia) November 23, 2021