Previously, the European Commission had expressed concern that consumers lacked clear information on the consequences of their decision to accept or reject WhatsApp’s new terms of service.
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EU Justice Commissioner Didier Reynders said in a statement today: WhatsApp must ensure that users understand what they have consented to and how their personal data is being used, for example in which Places share this data with business partners. WhatsApp must make a concrete commitment to us by the end of February on how it will address our concerns.
Last September, WhatsApp’s main regulator in the European Union, the Irish Data Protection Commission (DPC), fined WhatsApp a record 225 million euros ($266 million) for not being transparent about sharing personal data.
Under EU consumer law, businesses must use clear and transparent contractual terms and commercial communications. Therefore, WhatsApp’s ambiguous approach violates EU consumer protection laws.