We have also been repeatedly accused of exaggerating the problems of the Pixel 6 series. However, a survey shows how dissatisfied customers really are. In the meantime, all serious problems with the Pixel 6 cell phones have actually been eliminated.
But there were a few months when things went really bad for Google. You had to deliver updates with a delay, and then even stop them completely at some point. There were really serious problems, some had hardly any cell phone reception, Bluetooth didn’t work properly and a lot more.
It had taken a while for all the big issues to be settled. Google even fixed some of the bugs many months later. Of course, such topics put pressure on the mind of the buyer. There were some very dissatisfied customers with us in the comment column as well. But do you also see that in surveys when it comes to which manufacturer the next phone should be from?
Google has pushed the satisfaction of its Pixel 6 customers into the basement
Theoretically yes, if you believe new data. When it comes to loyalty, Google currently has by far the worst scores of the five major smartphone brands in the US. Even worse than LG, which no longer offers any new devices. More than a third of those surveyed would be determined to buy their next smartphone from a different brand.
Of course, this is just a poll. Not really anymore. But these serious bugs could cause long-term distrust, especially for users with a little less experience. Because what if the next generation brings with it just as serious mistakes? What we consider unlikely, because the new processor will then be in the second generation, will not be on the radar of many customers.
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