Several users of Google Nest cameras have recently encountered a technical glitch that affects the live view functionality of their devices. Although the cameras may appear offline within the Google Home app, this issue does not impact the recording and storage of video history.
A growing number of Nest camera owners have reported observing their devices marked as “offline” in the Google Home app, indicating a potential problem with their functionality. However, it is important to note that this issue solely affects the ability to view live feeds within the Home app. Users have discovered that by clicking through the app and accessing recorded footage from a few minutes prior, they can confirm that the camera is indeed operational and that video history is being uploaded.
Nest video server having issues / cameras appearing offline?
by u/seleniumdream in Nest
Nest video server having issues / cameras appearing offline?
by u/seleniumdream in Nest
Nest video server having issues / cameras appearing offline?
by u/seleniumdream in Nest
The problem has emerged over the course of several days, with numerous users sharing their experiences and seeking assistance through Reddit threads and Google’s official forums.
Affected users have reported encountering this issue on both Android and iOS versions of the Home app, as well as with various models of Nest cameras. The problem appears to be more prevalent among owners of the newer Nest cameras and Doorbell devices. It is worth noting that even after performing a factory reset, the issue persists.
Google has not issued a comprehensive statement regarding this specific issue, as it does not seem to be widespread. However, the Nest team has acknowledged the problem on Twitter and assured users that they are actively investigating the matter.
As users await a resolution, it is advised to monitor the official support channels for any updates or troubleshooting guidance from Google.