According to the 9to5Google report, in this December 2021 month, multiple reports of mail-in Pixel repairs resulted in compromised accounts and leaked photographs.
Google has officially made an announcement that the breach of privacy wasn’t at the hands of Google employees, and the company will apparently update instructions.
The Verge report stated that Google has said that an investigation of these privacy issues has confirmed that the account invasion was not from Google employees/Pixel repair techs.
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After a thorough investigation, we can say with confidence that the issue impacting the user was not related to the device RMA [Return Merchandise Authorization]. We have worked closely with the user to better understand what occurred and how best to secure the account going forward – Google Spokesperson Alex Moriconi.
Specifics aren’t available, but Google apparently told Jane McGonigal that new security instructions for those who cannot factory reset their phone before sending it off for repair will be coming.
Pixel Support and Google Security have been extremely helpful today I am happy to report. The best thing to come out of this is there will be added security instructions for people who cannot factory reset their phones due to phone damage. This is good and should help a lot.
— Jane McGonigal (@avantgame) December 6, 2021