Many users are experiencing problems with Google Assistant which returns a message Sorry, I don’t understand when it is contacted by smartphones or other smart home devices through the usual commands.
Both on Reddit and on the Google Nest community page there are numerous reports on this and from what we read it is not easy to identify the problem, as it occurs in some contexts, while not in others.
Google Assistant keeps saying “Sorry, I don’t understand”
Some discussions describe problems with Philips Hue smart lights, while in other cases, similar problems occur with almost all connected Google Assistant devices.
However, from some devices, there seems to be no problem, while with other components of the smart home some commands work and others do not.
Another odd fact is about the suggestions that Google Assistant returns after apologizing for not understanding since tapping them still get the message “Sorry, I don’t understand”.
All things considered, the problem could be related to the Google Assistant backend or the cloud, but at the moment it is difficult to understand what this is.