Last month, a large number of domestic Switch Hong Kong server players said that their Hong Kong server accounts were blocked. At that time, some players contacted the Nintendo Hong Kong official by email, and the response was “used improper means. prepaid card”, which means that a point card was purchased from an unofficial channel.
Later, some Taobao merchants said that due to the small actions of Hong Kong merchants, a batch of black cards appeared, causing players to be settled after the autumn.
Recently, some Hong Kong server-ban players have received emails from Nintendo, saying that players only need to provide Hong Kong customer service with purchase records such as the serial number of the prepaid card and provide account information. Some players said that after the account was unblocked, the balance, archives and games were still alive.
The email of Nintendo Hong Kong customer service is customerservice@nintendo.com.hk. Players in need can try to send an email and wait for the official unblocking. Players should go to the official website to buy a prepaid card to avoid similar problems.