Several Galaxy flagships and mid-range devices have received the significant Android 13 update from Samsung thus far. An issue with the Android 13 upgrade has been discovered by some users of the Samsung Galaxy S22 and S21 series, resulting in an error on the Microsoft Intune service.
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Microsoft previously acknowledged that the Android 13 update’s Intune service caused enrollment issues on some Samsung smartphones, particularly the Galaxy S22 and S21 series. Additionally, the company promised that your device would receive a solution to the problem as soon as Android and phone manufacturers granted certification.
In addition, Samsung confirmed that it and Google are actively investigating this issue. When creating a Work Profile for Bring Your Device (BYOD) provisioning, Galaxy S22 and S21 smartphone users are unable to complete enrollment after installing Android 13.
- Attempting to complete enrollment results in the error:
Can’t set up the device. Contact your IT admin for help.
- This is followed by the error message:
Unable to create a Work Profile
Microsoft and Samsung both pointed out that updating the Android Device Policy app will necessitate a system restart. Users can also manually install the package from the Google Play Store and perform a system restore afterward if rebooting does not help.
A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after a reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment,” stated Samsung Knox Resolution.