Apple faced a new class-action lawsuit accusing Apple of deliberately releasing iOS updates that slowed down the performance of iPhones and forced customers to buy new products. The lawsuit comes from the Portuguese Consumer Protection Agency Deco Proteste, which said in a statement that it will continue to file a lawsuit against Apple because it “intentionally manipulated the performance of the product without notifying its users. In doing so,” it forced the company to Thousands of users have replaced product batteries or bought new mobile phones according to their expectations. ”
The agency specifically mentioned iPhone 6, 6 Plus, 6S and 6S Plus, but said that any Portuguese consumer, no matter which iPhone they use, can participate in defending their “economic interests.” In addition, the agency also pointed out that the release of iOS 11 was the beginning of the case.
According to the agency, Apple is aware that this will cause problems such as slow device operation, performance degradation and unexpected shutdowns, and still encourages iPhone 6, 6 Plus, 6S or 6S Plus users to use the latest version of its operating system. They know that given the high degree of customer loyalty, they will still choose the new iPhone over other brand phones.
The European consumer protection organization Deco Proteste and the European consumer organization Euroconsumer said that they have been working hard for the past three years to reach a solution for consumers affected by Apple’s move, but there is no progress so far. After an investigation by the Italian Consumer Protection Agency, Apple imposed a fine of 10 million euros in Italy.
Deco Proteste stated that “Portuguese consumers deserve the same treatment” and therefore intends to continue to file a lawsuit.