Tesla’s Shanghai Auto Show booth has become the scene of rights protection and has become a hot spot. This afternoon, Tao Lin, vice president of Tesla’s external affairs, said in an interview with the media at the booth, “We have no way to compromise. It is a process that new product development must go through.” “Our own research shows that 90% of our customers are Willing to choose Tesla again”.
Tao Lin said that it is impossible for us to agree to her request because the request is unreasonable. We said that she was willing to pay for the vehicle inspection, but she was unwilling to cooperate, and she was only willing to make trouble.
We have put forward a lot of solutions, we definitely need to be approved by customers, but if it is an unreasonable request, we have no way to meet. She does not accept vehicle inspections and must insist on high compensation. We have no reason to (satisfy). Regarding the “car roof rights protection” incident, Xinhua News Agency commented that in the event of such an incident, is it the indecent of the car owner or the indecent of the car company?
There will inevitably be conflicts and disputes between car owners and car companies. In fact, this is not the first time that relevant car companies have encountered “car roof rights protection”, nor is it the first time that “car roof rights protection” has caused heated public opinion.
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Standing on the roof of the car is neither safe nor decent, and it is even more useless to public order. As far as the Shanghai Auto Show is concerned, when such a thing occurs, the relevant parties should follow the law and regulations, investigate the investigation, and handle the handling.
At the same time, on social networks, there is also a lot of public opinions that car companies should be more serious about consumers’ concerns about product quality and services and face the problems directly.
According to statistics, since 2020, different media have exposed the brake failure and spontaneous combustion problems of related car companies’ products in more than dozens of cases, occurring in Beijing, Shanghai, Hangzhou, Guangzhou, Shenzhen, Nanchang and others places. In the face of consumers’ doubts, car companies cannot only emphasize objective factors.
As a “star” brand in the automotive industry, Tesla’s self-requirements for quality and commitment to users need to match market expectations, in order to gain the trust and favor of more consumers. To untie the bell, you must also tie the bell. For any enterprise, it is the right way to provide high-quality products and services.
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