Recently, many Korean consumers said that after wearing Samsung’s new wireless headset, their ears have symptoms such as pus and crusting. What was the specific situation, and how did Samsung respond? It is understood that there are reports that consumers feel very uncomfortable in their ears after using the Samsung Galaxy Buds Pro earphones. When they went to the hospital, they were diagnosed with otitis externa. It is suspected that the cause is the material used in the earphones.
There are similar problems reported by users in the Chinese Gallus community and on the social platform Weibo. On the official Samsung mobile phone fan forum “China Galaxy Community”, a netizen posted a post on April 5th that reflected the problem of otitis externa caused by the material of the Galaxy Buds Pro ear caps.
The user said, “I have used buds for a year and live for more than half a year. I usually wear headphones except for work and sleep (especially for games), but today I overturned and thought that pro is the strongest waterproof flagship of the first two. There is still room to surround the material, which should be fine, but I did not expect it to fall on the ear cap.”
“It took two months for the pre-purchased at the end of January. At the end of March, the ears started to run water. I used a cotton swab dipped in alcohol to wipe the external auditory canal and felt a wound. So I went to the clinic to prescribe some medicine…” The netizen said that this was not for To compensate, I only hope that Samsung will not play around with the health of the customers, and take those ear caps seriously to check to see if the toxic substances exceed the standard because he is not alone. Everyone’s symptoms are surprisingly consistent. If you really have a problem, you can solve it.
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Below the post, some netizens left a message: “Me too, exactly the same”, “The same problem, I didn’t expect so many people to roll over this time.” According to a report by a special reporter from CCTV Finance, industry insiders believe that such problems may be caused by the increase in the volume of the earplugs and the skin of the ear canal.
In this regard, a relevant person from Samsung recently responded that “the product has been tested without harmful substances in the official agency test before the launch”, “because the headset is an in-ear headset, sweat or moisture may cause it to appear. The above issues”. Samsung said that it is confirming the possibility of ear discomfort due to the structure of the earphone, and recommends that users clean and disinfect the earphone regularly, and keep the ear dry when wearing it.
Regarding the problem that the material may cause allergies, Samsung explained the material of the earphone on the official website, especially the use of acrylate in the color matching process, and the use of nickel in the stainless steel of the earphone, reminding users who are allergic to related substances to avoid wearing them for a long time.
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