A small number of users reported a potentially serious problem, namely that the LCD screens of Apple’s latest M1 MacBook Air and M1 MacBook Pro are easily cracked or damaged. The owners outlined the problem in a post on the Apple Support Community Forum, which stated that the screen of a recently purchased M1 MacBook Air or 13-inch M1 MacBook Pro device was broken.
The creator of the post claimed that the problem was manifested overnight, without obvious reason, I put the computer on the table at night, and the next day I turned on the computer, there were 2 small cracks on the right side of the screen. The function will be scrapped.
Experts from Apple’s authorized repair agency said that this type of damage described as contact point cracks is not covered by the company’s standard warranty. Others who encountered the same problem brought their devices to the Apple Store and were told that the damage was also the same. Crack at the contact point, which indicates that a piece of debris is sandwiched between the display and the top case. At least one user was told that due to improper handling, the pressure crack caused the display glass to break.
For most people, the explanation provided by Apple’s official website is not satisfactory, because they claim that there is no wrong debris or waste mixed in before closing the top cover. This is the normal use of the device, and there is no improper application of the display. strength. Although Apple has covered repair costs in some cases, many users have been forced to pay for repairs or screen replacements at their own expense, which amounted to more than $500.
Nearly 50 people responded to the initial post, saying that they also encountered this problem. Someone in the support forum mentioned a Reddit post that confirmed this problem more than half a year ago. The initial disclosure can be traced back to December 2020. It is unclear how many MacBook s have been affected by the abnormal screen crack, and the reason is also unclear. Some people speculate that the gap between the screen and the top case is too narrow, which allows very small fragments to press on the LCD.
Apple does not seem to realize that this is a common problem or has formulated a policy of refusing to provide related repair services.
