Microsoft is investigating the issue of the Xbox game console shutting down or returning to the main interface when playing certain games. Previously, players reported that when using Xbox consoles to play games such as NBA 2K22, Call of Duty 18: Pioneer, Halo: Master Chief Collection and other games, there was a problem of shutting down and returning to the main interface.
We understand that some users may be seeing their consoles power off or quit to home while playing NBA 2K22. We’re working on that now and we’ll post updates here or at https://t.co/PzAdjUFMJj
— Xbox Support (@XboxSupport) September 14, 2021
Recently, Microsoft said in an official push that it is aware of the issue and is investigating. In addition, the issue may also affect Madden Rugby 22 and FIFA 22. Microsoft recently launched a September system update for Xbox users. The biggest change in this update is the addition of the Edge browser, and a new “Game Later” queue for Xbox Game Pass users. There is no evidence that the above issues are related to the September update.
