As we all know, not all application or operating system updates are always successful. Sometimes they also make the user experience worse. It happened in this case to Samsung, with the update of the Galaxy Wearable app, of vital importance for those who own a smartwatch or bracelet from the Seoul house.
The problem
The latest version available, namely 2.2.49.22062261 published on July 7, immediately showed important problems for users, not allowing them to open the app normally, causing it to crash, or even not making it open completely.
A moderator of the Samsung community, in response to one of the many customers upset due to the malfunction of the app, confirmed that the problem exists and that the developers are working on it to fix this serious bug as soon as possible.
The solution (for now)
In addition to confirming that the problem exists, the moderator has kindly provided a temporary solution, while waiting for a corrective update of the app to come out. In the words of the moderator, the solution is quite simple: the app does not work correctly if the permissions for the ” Nearby Devices “, ie for the devices in the vicinity, have not been guaranteed.
This means that the only thing to do to get the app back to normal is to go to the settings and enable this permission. This solution, albeit momentary, allows you to get around the problem and will make the application work properly again.
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