Google Duplex can perform time-consuming, multistep tasks on your behalf. The most well-known use of this technology was on phones, and Google is now removing Duplex from the web. Since Duplex was announced at I/O 2019, it grew to support. Ticket purchases, purchase movie theater tickets for users on your website. Assisted checkout for retail websites (2021), helping users with an optimized and automated checkout experience on their websites.
Food ordering for restaurant websites (2021), “help users place food orders on your website.”
Assisted flight check-in for airline websites: “help users check in to their flight on your site. Android users will receive a Google Assistant Notification offering to check them in for their flight.
The user’s details will be pre-filled into your website’s check-in form using their flight booking information from Gmail. Automated password change (2022), “automate changing site passwords using Google Assistant.” Automated Discount Finder, “automatically apply coupons on your website.”
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Duplex functioned by training against your site to enable Google Assistant to perform certain actions regularly. Password resetting was a useful feature. Due to feedback from developers and users, Google is removing Duplex from its online presence. Additionally, it is doing so to focus fully on making AI advancements to the Duplex voice technology that helps people the most every day.
The implication is that Duplex on the Web wasn’t used as compared to the voice version that handled phone calls. Duplex powers the popular Hold for Me and Direct My Call features on Pixel phones. These features let you tap instead of using the actual dial pad when on a phone tree. Google also uses voice technology to check product inventory and store hours.
In the short term, this reprioritization of Duplex makes sense due to the continued prevalence of phone-only interactions. However, in the future, everything will have a web version, so having an assistant who can handle those tasks would be extremely useful.
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