Recently, a Galaxy Note 20 Ultra user (@CoconutShawarma) took to Twitter to report an unusual occurrence after installing a software update on their device. Subsequent to the update, the user noticed the appearance of peculiar green and pink vertical lines on the screen. It has now been confirmed that Samsung, even though the device was beyond its warranty period, replaced the affected Galaxy Note 20 Ultra’s screen at no cost to the user.
The problem, which manifested as green and pink lines, emerged following the installation of the June 2023 security update on Galaxy Note 20 Ultra devices in India. This issue is not entirely unprecedented for Samsung smartphones, as numerous users have previously reported similar occurrences of automatic green and pink lines appearing on their screens. Nonetheless, Samsung has yet to issue an official statement regarding this matter. Interestingly, this problem seems to have affected other smartphone brands utilizing Samsung OLED screens as well.
Update: Samsung India replaced the screen and battery for free even tho the phone was out of warranty. https://t.co/xBhTBTxH0I pic.twitter.com/239EmHjEh1
— Ramen (@CoconutShawarma) June 18, 2023
By providing a complimentary OLED screen replacement along with a battery replacement, Samsung has demonstrated its commitment to addressing the issue encountered by the Galaxy Note 20 Ultra owner. It is plausible that the company may have attributed the problem to potential shortcomings in either the software or the display panel, which prompted this free service even for devices outside their warranty period.
Considering the possibility of the issue stemming from software-related or defective display panel factors, it is essential for Samsung to rectify this problem on a global scale. Moreover, the company should extend the same free replacement service to all Galaxy owners who encounter this specific screen issue, thereby ensuring uniform customer satisfaction.