Google is charging some small businesses for e-mail and other applications, and enterprises have been free for more than a decade to use these services. Business owners say Google is ruthless about Google’s demands for fees.
Since 2008, Dalton has used Google email for his academic testing company. “After getting us used to free services, Google is basically forcing us to pay,” Dalton said. “It feels like a broken promise.”
Small business owners affected by the change said they were disappointed with the clunky way Google handled the process. They felt that a large corporation with billions of dollars in profits was squeezing the first small businesses to work with Google apps for tiny profits.
Google said long-term users of its free version of G Suite, which includes apps such as email, Docs and Calendar, must start paying a monthly fee, typically around $6 per business email address. Businesses that don’t voluntarily switch to paid services by June 27 will automatically switch to paid services, and if they don’t pay by August 1, their accounts will be suspended.
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